Privacy Policy

Effective date: November 3, 2026

City of Good Maids ("City of Good Maids," "we," "us," or "our") provides residential and commercial cleaning services in the Buffalo, New York area. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have. It applies to:

• Customers and prospective customers who fill out our information, quote, or contact forms; and
• Job applicants who apply to work with us through our website.

1. Information We Collect

Information you give us through our information or quote form

• Name, email address, and phone number
• Service address and details about your home or business (such as size, number of rooms, or cleaning needs)
• Preferred dates, times, and frequency of service
• Any notes or messages you choose to include

Information you give us when applying for a job

• Name, email address, phone number, and mailing address
• Work history, experience, references, and availability
• Resume or other documents you upload
• Answers to application questions, including whether you are authorized to work in the United States and whether you have reliable transportation

Please do not include sensitive information such as your Social Security number, bank account details, or medical information in an application form. If we need information like that later in the hiring process, we will request it through a separate, secure process.

Information collected automatically

When you visit our website, our site and the tools we use to run it may automatically collect basic technical information, such as your IP address, browser type, device type, pages visited, and the website that referred you. This is typically collected through cookies or similar technologies and is used to keep the site working and to understand how visitors use it.

2. How We Use Your Information

We use the information we collect for internal business purposes only, including to:

• Respond to your questions and provide quotes
• Schedule, provide, and bill for cleaning services
• Communicate with you about appointments, service updates, and your account
• Review job applications, contact applicants, check references, and make hiring decisions
• Improve our website, services, and customer experience
• Protect the safety and security of our customers, employees, and business
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We do not share your information with other companies for their own marketing purposes.

We share information only in the limited situations below:

• Service providers that help us run our business. We use trusted third-party software and services for things like website hosting, online forms, scheduling and booking, payment processing, email and text messaging, payroll, and applicant tracking. These providers handle your information only on our behalf and only as needed to perform those services for us.
• Background and reference checks. If you apply for a position, we may contact the references you provide. We will not run a background check without first giving you a separate disclosure and obtaining your written authorization, as required by law.
• Legal requirements. We may disclose information if required by law, subpoena, or court order, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of City of Good Maids, our employees, our customers, or others.
• Business transfers. If our business is sold, merged, or reorganized, information may be transferred as part of that transaction, and it would remain subject to the protections in this policy.

4. Text Messages

If you provide your mobile number, we may contact you by phone or text message about your inquiry, service appointments, or job application. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or reply HELP for help.

We do not share or sell mobile phone numbers or text messaging opt-in information with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Analytics

Our website may use cookies and similar technologies, including analytics tools, to understand site traffic and improve performance. Most web browsers let you block or delete cookies through their settings. If you block cookies, some parts of the site may not work as intended.

6. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect the information you provide, and we limit access to people who need it to do their jobs. However, no website, internet transmission, or storage system is completely secure, and we cannot guarantee absolute security. If a security incident affects your personal information, we will notify you as required by New York law.

7. How Long We Keep Your Information

• Customer and inquiry information is kept for as long as needed to provide services, maintain business and tax records, and meet legal obligations.
• Job application information is kept for as long as needed to evaluate your application and for the period required by applicable employment laws. If you are hired, your application becomes part of your employment record.

When information is no longer needed, we delete it or securely dispose of it.

8. Your Choices

You may contact us at any time to:

• Ask what personal information we have about you
• Correct or update your information
• Ask us to delete your information (unless we are required to keep it for legal or business recordkeeping reasons)
• Stop receiving marketing emails or text messages
• Withdraw a job application

We will respond to your request within a reasonable time.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has submitted information to us, please contact us and we will delete it.

10. Links to Other Websites

Our website may link to other websites, such as review sites, social media, or job boards. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Your continued use of our website after an update means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or want to make a request about your information, please contact us: