FAQ

Yes, we require passing a background check as part of our hiring process, and we carry Workers Compensation and General Liability insurance policies in case anything ever happens on a job.

Yes, we do! If you're eco-conscious and prefer green cleaning solutions, let us know. We can discuss the options that align with your values while still delivering a spotless clean.

Our commitment to excellence begins with our staff. We conduct multiple rounds of interviews, comprehensive background checks, and on the job training to ensure we bring on individuals who uphold our values of integrity and excellence.

We understand that life can be hectic, and we're always willing to work with customers who need to reschedule. However, if you need to cancel a cleaning service, you must do so prior to 48 hours of the scheduled booking. If you cancel within 48 hours of a booking, we charge a cancellation fee of $50 to help compensate our team for the lost time.‍

The rescheduling and cancellation fees are in place to protect our cleaners. When appointments change last minute, it can disrupt their earnings. These fees help to provide our staff with stability, ensuring that they're compensated for the time they've set aside for you, even if plans change.

Your card will be charged after the cleaning is completed. However, we do require that a payment card be on file prior to our team arriving to the home.

In the unlikely event you discover any damage post-service, please report it immediately and we will conduct a thorough investigation of the issue and compensate you for any damages. If needed, we will file a claim with our insurance to recoup any damages.

Our team is trained to clean with the utmost care, especially when handling electronics and delicate items. We follow strict guidelines to avoid any mishaps, ensuring your valuable possessions are treated with the respect they deserve.

Yes! House cleaning is not a "one size fits all" service. You can customize your cleaning plan by communicating your specific needs over the phone, through email, or through text.

Accessing your invoice is straightforward and user-friendly. As a City of Good Maids client, simply navigate to our website and sign in at cityofgoodmaids.com/sign-in. Once logged into your dashboard, click on your name to expand the drop-down menu and select "Your Info & Billing". In this section, you'll find your service history and accompanying invoices.

Once you're on the "Your Info & Billing" page, scroll to the Invoices area. Here, you will have the option to print, view, or download a PDF of the invoice for any completed cleaning service. This feature ensures you can keep track of your service records and manage your billing documents with ease and convenience.

No, as long as our cleaners have a way to enter your home and lock-up when finished, you do not need to be home while your home is being cleaned.

Yes! Our team will arrive fully equipped with professional-grade cleaning supplies and equipment. If you have specific preferences or allergies, inform us beforehand, and we can adjust accordingly to accommodate your needs.

If you leave out cleaning supplies for our team, or inform us that you would prefer for us to use your cleaning supplies, our team will plan on using your preferred supplies rather than their own.

Yes! Consistency is key to a comfortable cleaning experience. We will send the same cleaner every time unless you request otherwise. However, if we are unable to send the same cleaner due to sickness or staff turnover, we will inform you prior to the cleaning and send an equally qualified cleaner in their place.

Yes! Our pricing is based on how often we clean your home. The more frequently we visit, the lower your rate per visit. To book a cleaning service with us, click here.
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Yes! We'll send you a reminder 48 hours before your appointment, another reminder 24 hours before, and a final notification when your cleaner is on the way so you always know what to expect and when. Customers who would like to opt-out of these notifications are free to do so.

We do our best to accurately quote every job up front, but occasionally a home needs more time than planned. How we handle it depends on the situation:

If the extra time is due to something we underestimated on our end, we'll make it right. This could involve staying longer than planned in order to finish, bringing in additional team members to finish the job the same day, sending someone back to complete it at no extra charge, or offering a partial refund if we're unable to finish.

If the extra time is due to conditions that weren't disclosed when booking, such as excessive buildup, pests, odors, staining, or other issues beyond the scope of a standard cleaning, we reserve the right to adjust the price to reflect the additional work required. We'll always communicate this with you before proceeding. If you'd prefer we not adjust the price, we'll complete as much as we can within the original scope and can schedule a follow-up visit to finish the rest.

One way that you can help us provide the most accurate possible quote is to provide photos or videos of your space to our phone number: (716) 539-9074, or email address: hello@cityofgoodmaids.com.

Additionally, we are always willing to conduct a walkthrough of the property free of charge, in order to fully understand the scope of the project.

Pets are part of your family, and we treat them with the same respect. However, for the safety of our team, please secure pets to prevent them from interfearing with the cleaning.

At City of Good Maids, tipping is never expected but is always appreciated as a gesture of satisfaction with our service. 100% of tips go directly to the cleaners who serviced your home. If you choose to tip, it's a generous way to acknowledge their hard work and dedication.

If you've booked a standard or deep cleaning with us, please try to have dishes cleared from the counters and sink, and remove clutter so that our cleaners can navigate your home prior to their arrival and spend all of their time focusing on the actual cleaning.